Returns & Exchanges
We want you to be fully satisfied with your official Billie Eilish merchandise. If you are not happy with your purchase, you may return or exchange eligible items within 30 days of delivery provided they are in original, unworn condition.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the portal process and securely attach it to your package.
Pack and Ship
Place the items in their original packaging, ensuring all tags are attached, and drop the parcel off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing